Customer Service Lead

Bandar Seri Begawan, Brunei Darussalam

The Customer Service Lead is accountable for the overall effective delivery of customer service support as defined in the Service Level Agreement; including resolving Level 1 queries and incidents before escalating to Level 2 teams for problem resolutions. The incumbent also acts as an escalation channel for client to complain and provide direction to the Customer Service Analyst. Additional responsibilities include providing ad-hoc reports to clients and collaborating with other teams to support training.

Reports to

Head of Operations


Employment Position

Analyst


Location

Dynamik Technologies' HQ


Date Issued

9 January 2021


Closing Date

23 January 2021