The Customer Service Lead is accountable for the overall effective delivery of customer service support
as defined in the Service Level Agreement; including resolving Level 1 queries and incidents before
escalating to Level 2 teams for problem resolutions. The incumbent also acts as an escalation channel
for client to complain and provide direction to the Customer Service Analyst. Additional responsibilities
include providing ad-hoc reports to clients and collaborating with other teams to support training.
Reports to
Head of Operations
Employment Position
Analyst
Location
Dynamik Technologies' HQ
Date Issued
9 January 2021
Closing Date
23 January 2021