Frequently Asked Questions
Simply fill in our User Agreement Form and Cendana Request Form (CURF) and return to us for processing.
Cendana subscription is based on a twelve-month contract term. Termination before the contract ends will require the user to pay the remaining balance in full amount.
One day full-functional training will be provided for newly subscribed clients with continued support throughout their subscription. Upon the completion of your training, we will also assist you to configure your Chart of Accounts (COA).
Cendana has its customer call centre for users to call and ask for technical support. Our dedicated client support line can be reached during working hours from Mondays to Fridays, from 8pm to 5pm; except on public holidays.
The users can access the system online through the internet. Users will only need a computer/laptop with an internet connection.
The Cendana system is secure, user login and password is used with securely encrypted access connection to Cendana. Data is stored in a safe location locally.
Each user will have their own unique account login credentials. The data being sent between your computer and the system is fully encrypted and cannot be read by anyone except you.
1. A. Simply log-in to your CENDANA account
2. Click on your profile on the top right corner of the application.
3. A drop down menu will appear, click on 'Preferences'
4. Click on 'change your password'.
5. Fill in your old password and your new password then click 'Change Password'