[INTERNAL] Cendana Customer Service Satisfaction Survey

Dear Collegue,

As part of our ongoing efforts to provide you the best possible service, Cendana aims to improve your user experience by carrying out a survey among our internal clients to understand how can we can continue to improve our services.

We would appreciate your candid responses to all of the following questions. Your answers will be treated as confidential. The Cendana team really appreciate you taking the time to share your views.

The survey should take no more than five (5) minutes to complete.


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Cendana Customer Service Satisfaction Survey

1. How long have you been using Cendana services? *

2. How often do you use Cendana? *

3. Cendana Features

Strongly AgreeAgreeNeutralDisagreeStrongly disagree
The system is well-designed and user-friendly
Showcase benefits to perform my business activities
The modules are easy to understand and learn
Help to ease the burden of data entry
Take advantage of real time information for decision making
If you have any additional comments regarding Cendana Features, please provide it in the box below:

4. Cendana Guidance and Support

Strongly agreeAgreeNeutralDisagreeStrongly disagree
I am satisfied with the support and guidance provided
The team responded well to my inquiries and needs
The team was knowledgeable and organized
Having local support and training is critical for my business
The communication (emails and calls) from the team is timely and courteous
If you have any additional comments regarding Cendana Guidance and Support, please provide it in the box below:

5. Please rate Cendana Support Team in the following areas

⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Promptness
Courtesy
Expertise
Enthusiasm
If you have any additional comments regarding Cendana Support Team, please provide it in the box below:

6. Please tell us your feedback and suggestions on how to improve our Cendana customer service